Privacy Policy

Last reviewed 24.05.2018

This policy sets out how Optimise Neurotherapy Centre Limited, a company registered in England and Wales with number 07212989. Registered office: 10 Main Street, Crawcrook, Ryton, Tyne and Wear, NE40 4ND.

(“Optimise”, “we”, “us” and “our”) uses and protects any information that you provide when you use or mobile website. Here you can read further information about how we use your data, or explore in more detail how and why we use cookies to enhance your browsing experience. By using or mobile website, you are agreeing to the terms set out, and consenting to the use of data described, in this policy.

Optimise Neurotherapy Centre is registered with the Information Commissioners Office, registration number Z2780009.

For the purpose of European Regulation 2016/679, commonly known as the General Data Protection Regulation (“GDPR”) the data controller is Optimise Neurotherapy Centre Ltd, 10 Main Street, Crawcrook, Gateshead, NE40 4ND, UK.

Personal Information

In providing you with our services, Optimise Neurotherapy Centre may handle your personal information. Personal information is information about you from which you can be identified, such as your name and contact details. Depending on what services you receive from us, this may include sensitive personal information such as medical information.

By providing your data and/or information, or by using the Optimise Neurotherapy website or other online or digital platforms, you consent to the use of your data and information as described or referred to in this privacy notice and the cookie policy. If we make a change to any of the ways in which we process personal information, we will update this web page with an updated date displayed at the top of this page, so please check back regularly for updates.

Confidential and Medical Information

The confidentiality of your personal information is of paramount concern to Optimise Neurotherapy Centre and we comply with UK data protection law and all the applicable medical confidentiality guidelines issued by professional bodies such as the General Medical Council.

Your confidential medical information will only be disclosed to those involved with your treatment or care, or in accordance with UK law and guidelines from professional bodies, or for the purposes of clinical audit (unless you object). If you receive services from Optimise Neurotherapy Centre and that service transfers to a new provider, we may share your personal and confidential medical information with the new provider.

Securing Information

We are committed to keeping your personal information secure. We have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect. All Optimise Neurotherapy Centre staff have a legal duty to respect the confidentiality of your information, and access to your confidential information is restricted only to those who have a reasonable need to access it.

When using Optimise Neurotherapy Centre's website, if the URL of a web page starts with HTTPS, or you see a locked/green padlock symbol, your data should be encrypted when it is sent from your computer to our server. However we cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages. All transmission of personal information and other data is done at your own risk.

Information submitted to Optimise Neurotherapy Centre through a website is normally unprotected until it reaches us. In addition, users are also requested not to send confidential details or credit card numbers, for example, by email. Once we have received your information, we will use security features that we judge appropriate to prevent unauthorised access.

Information we may hold about you

The information we may hold about you may include the following:
• basic details such as name, address, contact details and next of kin
• details of contact we have had with you such as referrals and quotes
• details of services you have received
• details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes of otherwise) and the resources that you access
• patient experience feedback and treatment outcome information you provide
• information about complaints or incidents
• notes and reports about your health and any treatment and care you have received or need
• other information we receive from other sources, including analytics providers or information provided by other companies who have obtained your permission to share information about you

When we collect your information

Information about you is collected when:
• you enquire about services that we offer / refer yourself or another to our services
• you enter into a therapy agreement with Optimise Neurotherapy Centre for the provision of services, and when you use those services
We may also collect information about you from other people when:
• you are named in a patient record form as a next of kin
• we liaise with your family, health professional or other treatment provider, or legal representative
We may only share information in this way where you have provided consent or in circumstances where you are incapable of giving consent, or we are unable or it is not reasonable to seek your permission, or we are require by law or in accordance with guidance from professional bodies.

Sharing information

Optimise Neurotherapy Centre works with other individuals and organisations to provide our services to you, and this may involve them handling your personal information.

We do not share your personal information with anyone outside of Optimise Neurotherapy Centre to use for their own purposes, except:
• When we have your permission
• When we are permitted or obliged to do so by law
• If we are under a duty to disclose or share personal data in order to enforce of apply our terms and conditions of our service and other agreements.
• To protect the rights, property, or safety of Optimise Neurotherapy Centre, our clients, or others.
• If there are other exceptional circumstances, and we are unable or it is not appropriate to seek your permission.

Using your information

We may use your personal information to provide you with our services, and to improve and extend our services. This may include:
• responding to your queries
• providing therapeutic intervention
• internal record keeping and administration
• responding to requests where we have a legal or regulatory obligation to do so
• checking the accuracy of information about you, and the quality of your treatment or care, including auditing clinical and administration records
• supporting your GP, nurse, carer or other healthcare professional
• using your contact information to send you service related information

Keeping information

We will only keep your personal information for as long as necessary and in accordance with UK law. All information you provide to us is stored on secure servers.

Accessing information

If you have any data protection queries, please contact the Optimise Neurotherapy Centre team:


Write: Optimise Neurotherapy Centre, 10 Main Street, Crawcrook, NE40 4ND

You should also contact Optimise Neurotherapy Centre to request a copy of the personal information we hold about you and to ask us to correct or remove (where justified) any inaccurate information. We may also ask you to provide additional documentation to confirm your identity or, if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information.

Updating this Privacy Notice

We review and update this notice regularly. The latest copy of this notice can be found on this webpage.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our Board. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern
• To speed up your searches
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by using cookies which are stored as mentioned above on the user’s computer, This information is used to create reports about use of our website. Google will store this information.

For their Privacy Policy please visit (

Your Rights

You have the right to ask us not to process your personal data for marketing purposes.

We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us at Optimise Neurotherapy, 10 Main Street, Crawcrook, Gateshead, NE40 4ND, UK.

Our Website may, from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How can we help?

Find out how Optimise Neurotherapy can help you

Call: 0191 413 4442